Supported devices
Web browsers: Chrome, Edge, Firefox, Internet Explorer, Safari
Smartphones and tablets: Android and iOS
Game consoles: PlayStation 4, PlayStation 5, Xbox One, Xbox Series X/S
Smart TVs and connected TV devices: Google TV, Android TV OS, Apple TV 4K, Apple TV HD, Chromecast, Hisense TV (latest firmware), LG TV, Panasonic 4K TV (My Home Screen OS), Samsung smart TVs (Tizen operating system, 2016 or later models)
Key features
Premium ad-free experience
Download on up to 10 devices
Over one hundred 4K UHD and HDR titles available (compatible device required)
Watch on four screens at the same time at no extra cost
Most videos offer Chinese subtitles, and select titles offer Cantonese dubbing (the supported languages vary by title)
Supported devices and system requirements
Web browsers: Disney+ web browser and system requirements
Mobile devices and tablets: Apple iPhone, iPad, iPod touch, Android phones and tablets, Amazon Fire tablets, Windows 10 and Windows 11 tablets and computers
Smart TVs: Google TV, Android TV, LG WebOS, Panasonic, Samsung Tizen
Game consoles and streaming devices: Amazon Fire TV, Apple TV (4th generation and later models), chromecast-devices, Xbox
Other methods: screen casting, HDMI, AirPlay
Common error codes and troubleshooting
Error code 39
Cause: unsupported device or configuration, unstable internet connection, an unusually high number of requests for specific content
Troubleshooting: launch the Disney+ app on a supported device, check your internet connection, restart the app or refresh the website
Error code 83
Cause: device compatibility issue, unstable internet connection
Troubleshooting: launch the Disney+ app on a supported device, check your internet connection
Error code 42
Cause: internet connection problem
Troubleshooting: check your internet connection, restart your modem and router
Error codes 91 and 92
Cause: suspicious activity from a specific IP address
Troubleshooting: check your internet connection, restart your device or computer, verify your payment method
Error code 1026
Cause: app problem or connection error
Troubleshooting: turn your smart TV off and back on, try reinstalling the Disney+ app
Error code 73
Cause: attempting to use Disney+ in a region where the service is not available
Troubleshooting: disable your VPN, restart your device
Error code 142
Cause: internet connection problem
Troubleshooting: check your internet connection, restart your device
Note: If you experience an internet service outage, we recommend restarting your modem and router.
