Refunds & After-sales Policy
Last updated: 14 November 2026. These are the after-sales rules for the whole site. The "Delivery & support" tab on each product adds product-specific details, such as whether a plan has a warranty.
1. What we actually sell
- Most products are accounts, subscription top-ups, gift cards and verification services for overseas AI and other platforms. They come from third-party channels overseas, or we register or process them on your behalf. We are not an authorised reseller of these platforms.
- Platforms such as Claude and ChatGPT may ban an account or cancel a subscription at any time, usually without giving a reason, and they rarely refund third parties. We cannot control this risk.
- So whether a plan has a warranty is whatever the product page says. If no warranty is stated, there is none. Please check before you buy.
2. What happens in each case
| Situation | What we do |
|---|---|
| We could not deliver after you paid: out of stock, account registration checks failed, the membership could not be activated, or we sent the wrong item | Full refund, or switch to another plan we can deliver and settle the difference |
| A KYC, CVP or other identity-verification service did not pass | Not covered by the full-refund rule; handled as the product page states |
| It did not work at delivery: wrong account password, invalid or already-redeemed code, membership not credited | Contact support within 24 hours of receiving it, with a screenshot. Once verified, we replace it or refund in full |
| You want to cancel before we start processing | Full refund. If processing has started, support will tell you whether it can still be cancelled |
| You paid too much or paid twice | We refund the extra amount |
| Banned or lost the subscription after a period of normal use | Plans with a warranty: replaced or refunded pro rata for the remaining days, as the product page says. Plans without a warranty: no refund or replacement |
| Problems caused by sharing the account or breaking the platform's rules or our usage instructions | No refund or replacement |
Where a product states extra terms (for example, phone-number verification lets you switch numbers when no code arrives), the product page applies.
3. How you receive a refund
- To your site balance: credited immediately and usable on your next order. You need to sign up or sign in with your order email.
- As cash: support sends you a refund request link. Upload your payment QR code there; we verify it, transfer the money manually and email you when it is done.
4. Site balance
- Balance can be used on any product on the site.
- Once your balance reaches ¥100 you can ask support to withdraw it. Below ¥100 it can only be used for purchases.
5. Who receives your payment
- When you pay by QR code, the payee shown is 宇柒云阁 (Yuqi Yunge), the nickname of the payment account the site uses. If a different name appears, do not pay; contact support first.
- For USDT, only use the address shown on the payment page. Support will never send you a different address privately.
6. Contact us
- Live chat at the bottom right of the site. Staff hours are 09:00–21:00 UTC+8. Over the last 30 days, half of conversations got a reply from a person within 1 minute and 80% within 10 minutes.
- Email: [email protected]
- Include your order number for after-sales requests, and a screenshot if something in the delivery doesn't work.